| Referral and Support |
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An ongoing and under-pinning feature of the project has been referral and support of clients, as appropriate to their individual needs. The pattern of outreach worker hours split between YES-Cyber and TDC Main Site has continued to work successfully overall, although recent staff turnover levels in both teams has presented some staffing challenges. Further to their core hours, the outreach workers have also been involved in the transition support of young people through the Connexions Primrose Hill pilot. In total 112 clients were being actively supported by the outreach team as of December 2003 (+ MM’s TDC clients from CB?); of these, 38 (+MM’s) are at TDC and 74 are supported at / through YES-Cyber. 47 clients have been referred to a Connexions Personal Adviser or Key Worker, who will meet clients at either venue. [See Appendix 9 for more data]. Issue: The Project only has 2 permanent outreach workers, who both work 20 hours per week, which are divided between TDC and YES-Cyber. In reality, much of their time is spent staffing the front desk at YES-Cyber, due to the Information Officer’s involvement with learndirect and current staffing challenges with cover from the Youth Service. For this reason, some outreach hours were written into the NYA-NSF Phase 2 bid. However, true outreach work, engaging new clients, is fundamental to the Project and sustaining and extending the outreach function of the project needs to be considered by the Management Group. |